Baker Library, part of the Harvard Business School (HBS), provides information services, resources, and expertise for the whole HBS community. To help professors, scholars, and students most efficiently, the library's website relies on the latest in data modeling and digital innovation.
Encouraging Exploration and Research
Baker Library wanted a redesign that would push their online presence beyond a standard repository of data. To accomplish this goal, the iFactory team focused on creating a site that encouraged discovery and exploration.
The finished website was added to the Hall of Fame at Library Success.
Discovery and Design Strategy
iFactory began the Baker Library project with a comprehensive Discovery phase, where we learned about the client's user requirements, business drivers, and success metrics through a combination of interviews, surveys, and other tasks.
Before starting the Design phase, iFactory developed a Design Strategy, which generated high-level principles for the site's visual design that mapped back to earlier strategy findings and played a role in later design deliverables.
Improvements to Site Search
Unlike Baker Library's previous search features, the new search user functionality and design encourages exploration and helps users save what they find. To further refine search results, iFactory enabled the ability for librarians to tag individual results and created a featured content section, offering immediate access to relevant information. A new faceted system also allows users to sort through search results. When users find what they're looking for, they can bookmark any search result so it appears in a bookmark folder.
Since Master's Students, Doctoral Students, Faculty, and Visiting Scholars have different research goals, iFactory developed a brand-new interface that allows librarians to create custom experiences for each user type. The primary navigation orients new users to landing pages curated specifically for their user group, and the content on that page can be bookmarked into a personalized folder system. Users can also bookmark special collections, research guides, forms, and other tools.
Baker Library has a collection of over 150 databases, all of which are critical to students, faculty, and staff. The project required iFactory to make these databases easier to find and browse.
Using a taxonomy provided by the Baker Library team, iFactory designed the database landing page with Content Facets such as Topic, Industry, and Geographic Area. These facets appear and disappear depending on whether or not the facets contain search results, making it easier for users to access the results and bookmark any database they would like to explore later.
Built in eZ Platform
Baker Library selected eZ Platform as its CMS because of its ease of content development and robustness of the software. Built on an open-source Symfony framework, the eZ Platform features include:
- Multichannel and multidevice support
- Flexibility in cross-channel content repository
- Multilingual, multisite support
iFactory is an eZ Platform development partner.
Please let us know if we can provide you with more information on this project, or any others.